The Screwdriver Center

In 2009 there was a significant increase in the number of complaints received against laptops reported Consumer Direct. Responsible to help consumers resolve issues arising from the purchase of goods and services Consumer Direct provides consumers with information and advice. An Office of Fair Trading-managed consumer support service, Consumer Direct also added that the number of complaints that they had received against mobile service agreement plans had dropped considerably.

Consumer Direct said that last year they had responded to about one and a half million grievance calls from consumers. This figure was reported to be 4% lower than the previous year. At the end of 2009 Consumer Direct analysed the data that it had collected and released a list of products and services that reported the most number of complaints against them. Consumer Direct undertakes this effort every year in an effort to help consumers make an informed decision about products and services that they should stay away from.

This year’s list featured laptops at number four as the number of complaints against them had increased from 12,395 in 2008 to 17,611 in 2009. There was an increase of 42%. Mobile phone service agreements stood at number three and there was a drop in the number of complaints against them. Consumer Direct added that probably Ofcom’s pressure on the industry to provide clarity in advertising, pricing and tariff contributed to the reduction in the number of claims. The number two position was taken by televisions, while second-hand cars bought from dealers took the number one spot.

The growing popularity of mobile broadband has of course led to an abundance of laptop mobile deals. There are a number of points to consider when choosing mobile broadband. If you choose to look for laptop deals through Mobile Broadband Genie, you’ll be given all the information you need about the performance of each supplier on their comparative table of UK broadband providers.